Every donation to Libami goes directly toward supporting vulnerable families in Lebanon. This policy explains our approach to refunds and cancellations.
1. Donations are final
All donations made to Libami – one-time or monthly, by card or bank transfer – are final once processed. We do not offer refunds for donations already made, for any reason, including a change of mind.
2. Cancelling a monthly donation
If you have set up a monthly (recurring) donation, you may cancel future payments at any time by contacting us at info@libami-lb.com. Cancelling stops future charges only; it does not refund any donations already processed.
3. Questions about a card payment
If you have any concern about a card payment, please contact us first – we will look into it quickly. Keep your donation reference and payment confirmation for your records.
4. Contact
For any questions about this policy, contact us:
Email: info@libami-lb.com
Phone: +961 1 511810