This Privacy Policy describes how Libami (“we”, “us”, or “our”) collects, uses and protects your personal information when you visit libami-ngo.com or make a donation through our Services.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information we collect
We may collect:
- Contact information (name, email address, phone number)
- Payment information, entered on our payment provider’s secure page – we receive confirmation of your payment, never your full card number
- Donation information (amount, frequency, and project supported)
- Technical information (IP address, browser and device data)
- Usage information (how you interact with our website)
- Any information you share with us directly, including requests for partnership or assistance
2. How we use your information
We use your information to:
- Process and confirm donations
- Send donation confirmations and related communications
- Respond to inquiries, partnership requests, and requests for assistance
- Improve our website and programs
- Share updates about our work – you can opt out at any time by emailing us
- Prevent fraud and keep our Services secure
- Comply with applicable legal and accounting obligations
3. Payment security
We do not store your card details. When you pay by card, you enter your card details directly on the secure payment page of our payment service provider, a licensed financial institution. To process and verify your payment, we share with it only what is needed, such as the amount, your donation reference and, where required, your name and email address. Card details are never shared, sold, rented, or leased to any third party.
4. Sharing your information
We may share your information only with:
- Payment processors and financial institutions needed to process your donation
- Service providers who help us operate this website, including our hosting provider
- Authorities, where required by law
We do not sell your personal information.
This website and its data are hosted on servers located in the European Union. By using the Services, you understand that your information may be stored and processed outside Lebanon.
5. Data security
We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Third-party websites
Our website may link to third-party websites, including social media and payment providers. We are not responsible for their privacy practices. Please review their policies directly.
7. Cookies
We only use the cookies needed for our website to work. We do not use advertising or tracking cookies. You can manage cookies through your browser settings.
8. Data retention
We retain personal information only for as long as necessary for the purposes described in this policy, including accounting and legal requirements, unless a longer period is required by law. Donation details for payments that are never confirmed are deleted from our records.
9. Your rights
You may contact us at any time to ask what personal information we hold about you, to correct it, or to request that we delete it, subject to any legal or accounting obligations we must meet.
10. Children
Our website and donation Services are intended for adults, and we do not knowingly collect personal information directly from children. As part of our work, we photograph and share images of the children we support to illustrate our programs; this is done with appropriate care and solely to represent our activities, not to collect personal data from them.
11. Policy updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately upon posting.
12. Contact
For any questions about this Privacy Policy or your personal information, contact us at info@libami-lb.com.